FAQ

Frequently asked questions

How much does it cost to use XKantor.com?

Maintenance of the account at XKantor.com is free of charge. Only the transaction is subject to an intermediation commission, which amounts to only 0.2%. The amount of the commission is calculated based on the value of the currency exchange amount. In addition, 0.2% is a maximum fee, depending on the turnover generated during the month, the commission may be lower.

Commission amounts based on the monthly turnover on your account:

  • turnover up to PLN 200,000: commission 0.2%
  • turnover from PLN 200,000 up to 1 million: commission 0.15% (25% discount)
  • turnover from PLN 1 million up to 3 million: commission 0.1% (50% discount)
  • turnover over PLN 3 million: commission 0.08 % (60% discount)

Transfers in PLN currency both deposits to XKantor.com and withdrawals are free of charge within all banks.

You also pay nothing for foreign currency transfers within the banks integrated with the XKantor.com platform.

Outside the affiliate banks, withdrawals cost respectively: EUR - always PLN 5; USD, GBP, RUB and CHF - PLN 9.

There are fees for bank transfers within the mBank Group (BRE Bank, mBank, MiltiBank): PLN 5 for EUR currency and PLN 10 for CHF, USD, GBP currencies

Please be advised that some banks charge fees for receiving a transfer in foreign currency. A possible fee is charged by a given Bank, which should be checked on the Bank’s website to which you send the transfer.

Withdrawal of CHF, EUR, GBP, RUB and USD currencies in banks other than those integrated with XKantor.com, i.e.: Alior Bank (including former BPH SA), PEKAO SA, BZ WBK (including former Kredyt Bank), PKO BP (including former Nordea Bank), the mBank Group and Raiffeisen Polbank, is made by bank transfer with the D+2 transfer date. This is the cheapest transfer, where funds ordered to be sent on a given business day by 3 p.m., e.g. on Monday, should be credited to the recipient’s account by the end of the second day after sending, i.e. on Wednesday.

The withdrawal of EUR currency outside the banks integrated with XKantor.com: Alior Bank (including former BPH SA), PEKAO SA, BZ WBK (including former Kredyt Bank), PKO BP (including former Nordea Bank), the mBank Group and Raiffeisen Polbank is processed by transfer with the D+1 transfer date, which in practice means that the transfer sent on a given business day should be credited to the recipient’s account on the next day.

Do you have any questions? Please contact us.

Fill in the form or call +48 12 88 11 994

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