Privacy Policy

Updated 26/06/2023

This privacy policy outlines how we collect, use and process your personal information.
According to Art. 13 sec. 1 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: GDPR), we inform that:

1. The administrator of your personal data is Payholding International sp. z oo sp. k. with its registered office in Wrocław at ul. Łaciarska 4b, 50-104 Wrocław, registered in the National Court Register kept by the District Court, VI Commercial Division of the National Court Register, KRS number: 0000819286, NIP: 8992873390 (hereinafter: Payholding International).

2. Contact with the Data Protection Officer –

3. Data collected: a) in the case of a natural person: name, surname, address of residence (zip code, city, street, house number), PESEL number (in case of foreigners date of birth in the following format: DD/MM/YYYY), mobile phone number including country prefix; b) in the case of a legal person, an organizational unit without legal personality, or a natural person conducting business activity: company name and organizational form of conducting business activity, registered office address, NIP and REGON, representative details such as name, surname, mobile phone number, address of residence and PESEL number.

4. In justified cases, we ask for the series and number of the identity document.

5. Your personal data will be processed on the basis of art. 6 sec. 1 lit. a) – c) GDPR in order for you to conclude an agreement with Payholding International for the provision of services offered by Payholding International and to perform the agreement concluded by you with Payholding International for the provision of services offered by Payholding International, as well as for the performance of legal obligations incumbent on Payholding International, detection abuses and preventing them, establishing and defending and pursuing claims, direct marketing, creating statements, analyzes and statistics, verification of payment credibility, handling complaints and notifications, technical support, financial settlements, including issuing accounting documents.

6. Your personal data will be stored for a period of 6 years and collected in connection with the transactions carried out. On the other hand, your personal data recorded in the accounting documentation will be stored for the period specified in applicable law, including tax regulations.

7. Subject to the restrictions resulting from the GDPR and other legal provisions, you have the right to access your personal data and the right to rectify, delete, limit processing, the right to transfer personal data, the right to raise objections, and the right to withdraw consent at any time when the processing is based on your consent.

8. You have the right to lodge a complaint with the supervisory authority.


What are cookies?
Cookies are small files saved and stored on a computer or other device when using our website.
Cookie files contain the name of the domain of the IT system from which they originate, storage time on the client’s device and a unique name.

Cookies store information often necessary for the proper functioning of the website.
The publisher’s website places a cookie in your browser if your browser allows it. Importantly, the browser allows the website to access only cookies placed by this website, and not to files placed by other websites.

Why do we use cookies?
Our website uses the following types of files:
Fixed files
session files

Session files – these are temporary files that are stored on your device until you log out of our website or close your browser.

Permanent files – they are stored in your device for the time specified in the parameters of these files or until they are deleted.

Due to the purpose of cookies and other similar technologies, we use the following types:
– necessary for the operation of the service and application – enabling the use of our services, e.g. authentication cookies used for services requiring authentication;
– files used to ensure security, e.g. used to detect fraud in the field of authentication
Performance – enabling the collection of information on how websites and applications are used; Functional – enabling “remembering” the settings selected by the user and personalizing the user interface, e.g. in terms of the selected language or region from which the user comes, font size, appearance of the website and application, etc.; Statistical – used to count statistics on websites and applications.

Other technologies
Local Storage (LS) technology , similar in principle to cookies, but with slightly different properties.
LS is a separate part of the browser’s memory, used to store data saved by websites. It can only be accessed by a website operating on the same website from which the data was saved, but unlike cookies, they are not sent by the browser each time the server is accessed.
The data in LS is stored by the browser for a long time and is not deleted when the browser is closed, nor does it have a specific validity period.

We emphasize that we use this technology only for convenience and to provide services at the highest level. We use LS technology, for example, to remember settings, save configurations or preferences. LS technology is used by the LiveChat communicator for the proper functioning of the communicator.

How to manage cookies?
In order to change the settings related to the handling of cookies, you must configure the settings of the web browser used to browse the website. Relevant information in this regard can be obtained by using the technical support for such software (web browser) or by contacting its supplier.
Please remember that blocking cookies from our website may cause difficulties in operation or completely prevent the use of some functionalities of our website.

If you have any questions, we are at your disposal: tel: +48 8850505055 or

Payholding International Team.

This website use cookies