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Frequently Asked Questions
In the “Withdraw funds” tab, select the currency of the account to which the withdrawal will be made and select the previously added account. Enter the withdrawn amount or select the “I want to withdraw all” option. Confirm the SMS payment with the code that will be sent to your phone number.
Yes, you need to add the account of the transfer recipient in the “Settings” tab on the “Bank accounts” tab, complete the account in the IBAN format, select the account currency and provide the details of the account owner.
All fees related to currency exchange on the Xkantor.com platform are available in the regulations, in the Table of fees and commissions.
The service supports express transfers in the following currencies: EUR, USD, GBP and CHF.
The payment can be made in Target Express mode, within D, provided that the following conditions are met: the payment currency is EUR, the beneficiary’s bank is a participant of the Target2 system. Target is a settlement system thanks to which a transaction can reach the beneficiary’s account even within several dozen minutes, taking into account the cut-off time by which an instruction can be submitted for execution under the above-mentioned conditions.
In the Express execution mode, within D, provided that the following conditions are met: the payment currency is USD, GBP and CHF. Ekspres is a settlement system thanks to which a transaction can reach the beneficiary’s account even within several dozen minutes, taking into account the cut-off time by which an instruction can be submitted for execution under the above-mentioned conditions.
See at the bottom of the file Table of fees and commissions
Withdrawals are made on working days from 08:00 to 16:00.
Yes, the platform supports transfers both to accounts in Polish and foreign banks.
When adding a bank account, you must complete the address data in accordance with the data on the transfer recipient’s account.
No, XKantor.com does not offer such a solution.
First, check that your phone is within range or that roaming abroad has been turned on. Please turn the device off and on again and make a test connection. In the case of foreign numbers, make sure that the number has been preceded by the correct prefix in the service. If the above steps do not help, please contact Customer Service.
